Terms & Conditions

Article 1 (Purpose)

The purpose of the following Terms and Conditions of Use(‘T&C’) is to establish guidelines on rights, duties and responsibilities of online- store, Users utilizing the internet-related services (hereinafter referred to as the ‘Services’) provided by the www.ovibyovieya.com online-store (hereinafter referred to as the ‘ovi by ovieya’) operated by Eya Enterprise PVT LTD., Unless transactions contradict its properties, the following terms apply to the e-commerce transactions utilizing methods of PC communication, wireless and others.

Article 2 (Definition)

①‘Ovi by Ovieya’ refers to a virtual business site established by www.ovibyovieya.com to trade goods or services (hereinafter referred to as ‘Goods and Services’) using computers and information communication facilities to provide Goods and Services to Users. The term can also be defined as a company operating this online-store.

②‘User’ refers to a Member and Non-Member who has accessed the ‘Ovi by Ovieya’ to use the services provided by the ‘Ovi by Ovieya’ in accordance with this T&C.

③‘Member’ refers to a User who uses the services provided by the ‘Ovi by Ovieya’ by subscribing for Membership.

④‘Non-Member’ refers to a User who uses the services provided by the ‘Ovi by Ovieya’ without subscription.

Article 3 (Display, Explanation and Amendment of Terms and Conditions of Use)

① The ‘Ovi by Ovieya’ shall, for easy recognition by Users, display the contents of this T&C, name of company and representative, business address (including an address handling customer complaints), phone number, fax number, email address, business license number, e-commerce permit number, and the name of personal information manager on the main page the ‘Ovi by Ovieya’. Only the content of this T&C can be displayed through a link page.

② Prior to User’s final agreement to this T&C, the ‘Ovi by Ovieya’ shall provide a separate link or pop-up screen to obtain User’s verification on the terms of cancellation rights, delivery responsibilities, refund conditions and other important details.

③ The ‘Ovi by Ovieya’ may make amendments within the permissible range without violating applicable laws such as the Act on Consumer Protection in Electronic Commerce, Regulation of T&C, Framework Act on Electronic Commerce and Electronic Document, Electronic Financial Transaction Act, Electronic Signature Act, Act on Protection of Information and Promotion of Utilization of Information and Communications Network, Door-To-Door Sales Act, Framework Act on Consumers and other related Consumer Protection Laws.

④ The ‘Ovi by Ovieya’ shall specify the effective date and the reasons for amendment of the terms and have post on the initial screen for 7 days prior to effective date until the day before the effective date. If the amendment is modified to the User’s disadvantage, then the ‘Ovi by Ovieya’ shall grant at least 30 days of grace period for notice. In this case, the ‘Ovi by Ovieya’ shall clarify the ‘before and after’ changes in an ‘easy-to-understand’ manner.

⑤ When the ‘Ovi by Ovieya’ makes an amendment to the T&C, the modified T&C shall be applied only to contracts concluded after the effective date, whereas all contracts concluded before the effective date will remain under the provisions of the old T&C. However, if the User who has already signed the contract wishes to have the amendments administered, then the User may send his/her intent to the ‘Ovi by Ovieya’ and acquire consent from the ‘Ovi by Ovieya’ within the notice period stated in Clause and it shall be applied accordingly.

⑥ Any information not specified and interpreted in this T&C shall be in accordance with the e-commerce Transaction Guidelines and Related Consumer Protection Acts provided by the Fair-Trade Commission and other applicable Consumer Protection Laws and Regulation of T&C Act observed by IPC.

 Article 4 (Provision & Replacement of Service)

① The ‘Ovi by Ovieya’ shall perform the following duties: 1. Provide information regarding Goods and Services and conclude purchasing contracts. 2. Deliver Goods and Services on purchase contract. 3. Other duties designated by the ‘Ovi by Ovieya’

② The ‘Ovi by Ovieya’ may replace Goods and Services provided in future T&C in the event that Goods and Services are sold out or technical specifications are revised. In this case, the ‘Ovi by Ovieya’ shall immediately announce the replacement of Goods and Services and the date of application on the page where present Goods and Services are displayed.

③ In the event that Goods and Services are replaced because of a change in technical specifications or when Goods and Services are sold out, the ‘Ovi by Ovieya’ shall immediately notify the cause of replacement to the addresses of the Users.

④ Following the previous Clause, the ‘Ovi by Ovieya’ shall compensate for all damages caused. However, this shall not apply if the ‘Ovi by Ovieya’ proves that such event is not caused by its intention or negligence.

Article 5 (Suspension of Service)

① The ‘Ovi by Ovieya’ may temporarily suspend its services as a result of the following reasons: maintenance of computers and telecommunications equipment, replacement or damage repairs, and interruption of communication.

② The ‘Ovi by Ovieya’ shall not compensate User or any Third Party Member of damages caused by the temporary suspension of services due to reason(s) detailed in Clause ①. However, this shall not apply if the ‘Ovi by Ovieya’ proves that such event is not caused by its intention or negligence.

③ In the case of a conversion of business item, abandonment of business, merging between businesses and for other various reasons, the ‘Ovi by Ovieya’ shall notify the consumer as specified in Article 8 and reward consumer in accordance with the conditions suggested by the original ‘Ovi by Ovieya’ However, if the ‘Ovi by Ovieya’ does not advise such standard of compensation, the ‘Ovi by Ovieya’ shall pay Users for their mileage or reserve in kind or cash of which value corresponds to the currency (INR) being used at the ‘Ovi by Ovieya’.

Article 6 (Membership)

① The User shall apply for Membership by expressing his/her intent to agree to this T&C after filling out the form designated by the ‘Ovi by Ovieyae’ with Member’s personal information.

② The ‘Ovi by Ovieya’ shall register all Users who apply for Membership in the manner stipulated in Clause ① unless the User is not engaged in one of the following issues:

③ Establishment of Membership becomes effective at the time that the Member receives the ‘Ovi by Ovieya’ approval of Membership by way of an email.

④ In due course of time, the Member with any changes to his/her account information through the methods of editing personal information.

Article 7 (Withdrawal from Membership & Loss of Eligibility)

① Members of the ‘Ovi by Ovieya’ may request, at any time, to withdraw from Membership and the ‘Ovi by Ovieya’ shall immediately process the request.

② The ‘Ovi by Ovieya’ may limit or suspend Membership for the following reasons:

③ The ‘Ovi by Ovieya’ may forfeit Membership of the Member whose Membership was suspended or limited, if the same actions are repeated twice or more, or if the cause is not corrected within 30 days.

④ When the ‘Ovi by Ovieya’ forfeits Membership, all information will be deleted from our database. Prior to cancellation, the ‘Ovi by Ovieya’ shall notify the Member and give at least 3 days to grant an opportunity to explain the cause.

Article 8 (Notification to Members)

① Any notifications from the ‘Ovi by Ovieya’ will be sent to the email address designated in advance by the Member during registration.

② In the event of sending notifications to unspecified Members, a display of notifications on the notice board on the website for 1 week or more may replace sending emails. However, the ‘Ovi by Ovieya’ shall send individual notice to a Member in regards to matters which may have a significant influence in his/her transaction.

Article 9 (Application for Purchase)

① The User shall apply for purchase in the following or in a similar manner, and the ‘Ovi by Ovieya’ shall provide the User with the following information in an ‘easy-to-understand’ manner to aid in his/her request for purchase.

② In case of an inevitable need (for ‘Ovi by Ovieya’) to disclose consign consumer’s personal information to a third party, the ‘Ovi by Ovieya’ shall obtain consumer’s consent at the time of applying for purchase. This consent is not obtained in advance at the time of applying for Membership. At this time, the ‘Ovi by Ovieya’ shall specify to the consumer the provisions of personal information that are being disclosed, information of the receiving party, purpose and intent of use and the duration of retention use. But, consignment of personal information according to Clause ① of Article 25 in the Act on Protection of Information and Promotion of Utilization of Information and Communications Network shall comply with relevant laws and legislations in regards to affairs not mentioned in the Act.

Article 10 (Conclusion of Contract)

① The ‘Ovi by Ovieya’ may not accept request for purchase in Article 9 if it falls under one of the following items. In the event of concluding a contract with a minor, the ‘Ovi by Ovieya’ shall notify that the failure to acquire agreement from a legal representative may cause cancellation of the contract by the minor him/herself or the legal representative.

② The contract is deemed to be concluded when the acceptance of the ‘‘Ovi by Ovieya’ is delivered to the User in the form stipulated in Clause ① of Article 12.

③ The acceptance of the ‘Ovi by Ovieya’ shall include confirmation on the User’s request for purchase, availability of sales, and correction or cancellation of the request for purchase.

Article 11 (Payment Method)

The method of payment for Goods and Services purchased through the ‘Ovi by Ovieya’ may be selected from the following items. The ‘Ovi by Ovieya’ may not collect any additional fees regarding payment for Goods and Services.

Article 12 (Notice of Receipt, Change and Cancellation of Application for Purchase)

① The ‘Ovi by Ovieya’ shall send a notice of receipt to the User after receiving the User’s application for purchase.

② In the case of a discord between the User’s intent and the received notice, the User may change or cancel the application for purchase immediately after receipt. If the request for change or cancellation is made prior to delivery, the ‘Ovi by Ovieya’ shall process the request accordingly without any delay. In the event that payment has already been made, User shall follow the guidelines detailed in Article 15 – Cancellation of Purchase.

Article 13 (Provision of Goods and Services)

① Unless otherwise specified, the ‘Ovi by Ovieya’ shall take necessary measures such as customizing production and packaging and deliver Goods and Services within 7 days from the date of purchase. However, if the ‘Ovi by Ovieya’ has already received payment in whole or in part, then delivery shall be processed within 3 business days from the date of receipt. In such instances, the ‘Ovi by Ovieya’ shall take necessary measures to inform the User on procedures of provision and delivery status of Goods and Services.

② The ‘Ovi by Ovieya’ shall specify delivery method and delivery time for each delivery method for the Goods and Services purchased by the User. In the event that the ‘Ovi by Ovieya’ exceeds the designated period of delivery, it shall compensate the User for damages. However, this shall not apply if the ‘Ovi by Ovieya’ proves that such event is not caused by its intention or negligence.

Article 14 (Refund)

In the event that the Goods and Services are sold-out or unavailable and cannot be provided or delivered to a User who applied for purchase, the ‘Ovi by Ovieya’ shall notify the User without any delay, and if payment for Goods and Services has already been made in advance, the ‘Ovi by Ovieya’ shall take necessary measures or refund payment within 7 business days from the date of receipt.

Article 15 (Cancellation of Purchase)

① The User who purchased Goods and Services by concluding the contract with the ‘‘Ovi by Ovieya’ in accordance to Clause ② of Article 13 in the Acts on Consumer Protection in Electronic Commerce may cancel purchase within 7 days from the date on which the User received a written contract (if the written contract is received later than the supply of Goods and Services, then the receipt date is set on the date when User received the Goods and Services or when Goods and Services have been supplied). But, cancellation of purchase according to Acts on Consumer Protection in Electronic Commerce, shall comply with relevant laws and legislations in regards to affairs not mentioned in the Acts.

② The User may not return or exchange Goods and Services in the event of one of the following reasons:

③ In the case of items 2 or 4 of Article 2 Clause ②, the cancellation of purchase by User will not be limited if the ‘Ovi by Ovieya’ failed to clearly specify the fact that cancellation of purchase is limited or that it would take necessary measures to provide the Goods.

④ Despite Clause ① and ②, the User may cancel his/her purchase of goods within 1week from the date of receipt of the goods or within 3 days from the date on which he/she recognized or could have recognized that Goods and Services differ from the advertisement or the provision of contract.

Article 16 (Effect of Cancellation of Purchase)

① In the event of a return of Goods from a User, the ‘Ovi by Ovieya’ shall refund payment of Goods within 3 business days. In the event of a delay in refund, the ‘Ovi by Ovieya’ shall pay User with the interest calculated by the number of days delayed with the overdue interest rate indicated on the 「Act on Consumer Protection in Electronic Commerce.

② In regards to the above-mentioned case, if the User made payment of Goods with credit card or electronic money, the ‘Ovi by Ovieya’ shall immediately request the business who provided such payment method to suspend or cancel payment.

③ In the event of any cancellation of purchase, the User shall bear the costs arising from returning the Goods. On the account of the User’s cancellation of purchase, the ‘Ovi by Ovieya’ shall not claim charge for cancellation or compensation for damage. However, in the event of a cancellation of purchase caused by a difference in the contents of Goods and the advertisement or the provision of contract, the ‘Ovi by Ovieya’ shall bear the costs of returning the Goods. ‘

④ If the User bore the delivery fees when he/she received the Goods, the ‘Ovi by Ovieya’ shall specify and make notice as to who would bear the delivery fees upon cancellation of purchase.

Article 17 (Protection of Personal Information)

① The ‘Ovi by Ovieya’ collects a minimum amount of information necessary to provide the services.

② At the time of applying for Membership, the ‘Ovi by Ovieya’ shall not collect information needed for the performance of purchase contract in advance. But, in the case where personal identification is required before the performance of a purchase contract, a minimum amount of specified personal information is collected for the fulfilment of obligation in regards to relevant laws and legislation.

③ The ‘Ovi by Ovieya’ shall obtain consent from User to collect use personal information by notifying User with the aim/purpose of collection use.

④ The ‘Ovi by Ovieya’ shall not use the personal information outside their intended purpose. In the event of an uprising of a new use or when disclosing to third parties, the ‘Ovi by Ovieya’ shall notify the purpose of use and obtain consent from User during the stage of use disclosure. But, there are exceptions for cases regulated in the relevant laws and legislations.

⑤ In the event that the ‘Ovi by Ovieya’ is required to acquire the approval of User by Clause ② and ③, the ‘Ovi by Ovieya’ shall specify its personal information manager (affiliation, name, phone number, other contact information), purpose of collection and use of information, information about Third Party (recipient, purpose of provision and the information to be provided), and the provisions stipulated in Clause ② of Article 22 of the Act on Protection of Information and Promotion of Utilization of Information and Communications Network. The User may at any time cancel his/her approval.

⑥ User may, at any time, request for confirmation and correction of error in their personal information possessed by the ‘Ovi by Ovieya’ and the ‘Ovi by Ovieya’ shall be responsible for taking any necessary measures without any delay. In the event that a User requests for the correction of an error, the ‘Ovi by Ovieya’ shall not use the applicable personal information until error is corrected.

⑦ For protection of personal information, the ‘Ovi by Ovieya’ shall limit the number of persons handling personal information to a minimum, and shall be responsible for any damages caused by loss, theft, leakage, falsification, and disclosure of personal information including credit card and bank account information to third parties without consent of the User.

⑧ The ‘Ovi by Ovieya’ or any Third Parties who received personal information from the ‘Ovi by Ovieya’ shall without any delay destroy all personal information once the purpose of collection has been achieved.

⑨ The ‘Ovi by Ovieya’ shall not have the agreement form regarding the collection use disclosure of personal information set to be filled out in advance. The ‘Ovi by Ovieya’ must specify services that will be restricted if User does not agree to the collection use disclosure of personal information, and the ‘Ovi by Ovieya’ shall not limit services or refuse to accept Membership applications on the basis of User’s refusal to agree to collecting using disclosing of personal information that do not include the collection of compulsory information.

Article 18 (Obligations of the ‘Ovi by Ovieya’)

① The ‘Ovi by Ovieya’ shall not take any actions against public policy or actions restricted by the law and this T&C. The ‘Ovi by Ovieya’ shall put its best efforts in providing Goods and Services on a stable basis in accordance with the provisions in this T&C.

② The ‘Ovi by Ovieya’ shall be equipped with a security system to protect personal information of Users (including credit information) and provide a safe environment for Users to use the online services.

③ In accordance with Article 3 of the Law related to Fairness of Display and Advertisement, the ‘Ovi by Ovieya’ shall be responsible to compensate User(s) if damages were caused by displaying or adding unjust or unreasonable advertisement for certain Goods and Services.

④ The ‘Ovi by Ovieya’ shall not send any profit-making emails which are not wanted by Users.

Article 19 (Obligations for ID & Password of Member)

① Member shall be responsible for the management of his/her ID and password, except for the case in Article 17.

② Member shall not allow any third Party to use his/her ID and password.

③ When a Member recognizes that his/her ID and/or password is stolen or is being used by a Third Party, the Member shall immediately notify the ‘Ovi by Ovieya’, and follow the instructions of the ‘Ovi by Ovieya’.

Article 20 (Obligations of User)

Users shall avoid the following actions:

1. Register false information at the time application or revision of information

2. Use others’ personal information

3. Change information displayed on the ‘Ovi by Ovieya’

4. Remit or display information (computer program and others) other than the information put on by the ‘Ovi by Ovieya’

5. Infringe copyright or intellectual property rights of the ‘Ovi by Ovieya’ or the third Party

6. Take any action that harms the reputation and interrupts the operation of the ‘Ovi by Ovieya’ or a Third Party

7. Disclose or display any information containing indecent or violent message, video, voice, and other information going against good public order and morals.

Article 21 (Relationship between Linking ‘Ovi by Ovieya’ & Linked ‘Ovi by Ovieya’)

① In the event that the main ‘Ovi by Ovieya’ and the sub ‘Ovi by Ovieya’ are linked with a hyperlink (ex. subject of hyperlink includes text, image and video), the former is called as the Linking ‘Ovi by Ovieya’ (Website) and the latter is called as the Linked ‘Ovi by Ovieya’ (Website).

② If the Linking ‘Ovi by Ovieya’ specifies and notifies the fact that it is not responsible for any transaction with the User for any Goods and Services independently provided by the Linked ‘Ovi by Ovieya’ on the initial page of the website of the Linking ‘Ovi by Ovieya’ or a pop-up window, then the Linking ‘Ovi by Ovieya’ is not responsible for such transaction.

Article 22 (Copyright & Limitation of Use)

① The copyright and other intellectual property rights for the works produced by the ‘Ovi by Ovieya’ shall belong to the ‘Ovi by Ovieya’.

② The User may not use or cause any Third Party to use information with intellectual property rights belonging to the ‘Ovi by Ovieya’ for reproduction, transmission, publishing, distribution, broadcasting or other profit-making use without prior consent of the ‘Ovi by Ovieya’.

③ The ‘Ovi by Ovieya’ shall notify the User when using the copyright belonging to the applicable User in accordance with mutual T&C.

Article 23 (Resolution of Dispute)

① The ‘Ovi by Ovieya’ shall apply and reflect the opinion or complaint made by User(s), and install and operate a process for compensation of consumers’ damages.

② The ‘Ovi by Ovieya’ shall give priority to any opinion or complaint made by User(s). However, in the event that it may not be able to promptly deal with the matter, the ‘Ovi by Ovieya’ shall notify the User with the cause and the final settlement schedule.

③ When a User files for Remedy of Damage regarding a dispute between the ‘Ovi by Ovieya’ and the User, the matter may be commissioned for arbitration by the Fair-Trade Commission or a Dispute Conciliation Services Organization selected by the arbitration body deemed by the Jurisdiction limits of Chennai.

Article 24 (Jurisdiction & Governing Law)

① All e-commerce related lawsuits between the ‘Ovi by Ovieya’ and a User shall be in accordance with the address of the User at the time of indictment. If an address is non-existent, then the lawsuit shall fall under exclusive jurisdiction of the district court in the vicinity of User’s place of residence. In the event that the address or residence of the User is not clear at the time of indictment or if User is a foreign resident, the lawsuit shall be filed to the competent court on the Civil Procedures Code.

② Any and all e-commerce-related lawsuits between the ‘Ovi by Ovieya’ and a User shall be governed by the laws of India.